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Return Policy
· Contact us to arrange for any returns.
· Parts must be resalable and in the original packaging.
· We cannot take back used parts, installed or tried parts.
· Electrical and Hydraulic parts are not returnable.
· We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
· Return request needs to be within 30 days of receipt.
· All of the original shipping material: boxes, bags, packing, etc must be returned. All box labels (except old shipping label) must be visible and intact. Do not deface these labels.
· All core returns are the responsibility of the customer to handle the cost of the freight to return to us. We do not refund or compensate freight when it comes to this matter. All cores must be returned in the original box and all cores with fluid in it must be drained and not show any signs of leakage when we get it back.
· we will credit your original payment method for the full price of the item(s) less the PrePaid label cost. Shipping fees paid by the customer are not refundable.
You will receive a confirmation email from us indicating the amount refunded back to you. Please note that credit on your credit card statement may not appear immediately, depending upon the policies of your credit card issuer.
During the returns process you will be provided a return label to return your items, The cost of this label will be presented during the returns process and will be deducted from your total refund.Once you receive confirmation of your return, all shipments must be sent within 7 days otherwise the return may be denied.
lf you'd like, you can also send your purchases back using the provider of your choice, if you choose to do this, please complete the return registration online.however do not print a return shipping label. lf you are using your own shipping provider to send a purchase back to us, please ship to US warehouse:
Online Seller RMA ,
18501 Arenth Ave #86372472 ,
City of Industry,California,91748
Free and Discounted Shipping: We offer free shipping on returns that are BINB ROAD errors and offer discounted rates for those that do not qualify for free shipping. Additionally, we've eliminated all restocking fees.
International Returns: All packages being returned to BINB ROAD from outside the USA must be marked on the OUTSIDE of the box as "Return of Merchandise" to avoid additional taxes, customs/duties and brokerage fees being assessed. Any paperwork filled out for shipment should also indicate that it's a return of merchandise previously purchased and the date of the original purchase so there's no confusion that it's a return of merchandise on which customs/duties have already been assessed and paid.
Any international returns not identified as "Returned Merchandise" on the outside of the package will be subject to a reduction of credit or chargeback to the customer of any taxes, customs/duties and brokerage fees assessed to BINB ROAD. Because these fees take a few weeks to receive from the various taxing authorities, credit for international returns will be processed 21 days from the date received by BINB ROAD to allow time for any fees of this nature to be received.
An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
Warranty
1 year warranty regardless of mileage.
BINB ROAD warrants that at the time of shipment the products sold shall be free from defects in material and workmanship.BINB ROAD maximum liability shall not in any case exceed the purchase price (excluding shipping charges) for the products purchased from BINB ROAD and claimed to be defective. No labor reimbursement will be granted. BINB ROAD agrees to furnish a replacement for, but not remove or install any product or component thereof, which, upon test and examination by BINB ROAD or its authorized agents, proves defective within the warranty period. BINB ROAD will not be liable for any loss, incidental or consequential damages of any kind, whether based upon warranty, contract or negligence, and arising in connection with the sale, use or repair of the products. This warranty does not under any circumstances extend to any product sold by BINB ROAD which has been subjected to misuse, neglect, accident, improper installation or use for any purpose other than its intended use. This warranty does not extend to or apply to any unit which has been repaired or altered.
Our Catalog
Our online parts catalog is to be used as a reference guide and does not necessarily reflect the availability or stocking status of parts. Parts displayed may be out-of-stock or discontinued, and prices are subject to change. Although BMW of South Atlanta has made every effort to photograph and display the products and their colors from our OEM catalogs as accurately as possible, the displayed colors depend upon the monitor of the user.
Manufacturer updates may occasionally cause discrepancies in part numbers and prices that are not reflected in the online catalogs. In such cases, customers will be notified via email or phone before any charges will occur.
Occasionally catalog errors do occur. We will contact you if we find these occur with items you have ordered.
binbroad.com holds no responsibility or liability for any issues, damages, or any related incidents from the use of the website.
Your Responsibly
As the consumer, your responsibility is to provide your VIN with your order to ensure proper vehicle fitment. Our customer support team verifies every order for order accuracy and fitment before shipping.
If you are modifying or for another reason do not want the original part, please let us know this in the comments or notes field. We will process your order as requested but offer no guarantee of fitment. Please let us know via a note, otherwise we may emailed you asking for the VIN and that would delay the order.
You, the customer, are also responsible for reading and understanding BINB ROAD Terms & Conditions and other policies.
If you have any other questions, please don't hesitate to contact us.